Protect Yourself Against Scams
Thurston PUD wants you to be aware of scammers
and con artists who target utility customers across in our area by
posing as utility representatives and demanding immediate payment of a
past due bill to avoid disconnection of your water service.
What to watch for
Scammers posing as utility employees by phone or going door-to-door.
Scammers threatening to disconnect water service if payment is not immediately made.
Scammers leaving a voicemail message with a call back number, usually a 1-800 or unfamiliar area code number.
Scammers pressuring customers to purchase any kind of prepaid card to make immediate payments.
How
to verify a Thurston PUD representative
Our representatives:
Will never call, e-mail, or make a home visit demanding immediate payment.
Will never make a home visit requesting credit card, banking, or financial information.
Will never request payment on a prepaid card.
Will provide employee identification on request.
What to do when you expect a scam
If you think someone is trying to scam you,
contact Thurston PUD during regular business hours to check on the
status of your account. Remember:
Thurston PUD accepts cash, checks, money orders, and Visa or MasterCard payments. It is never necessary for you to purchase separate prepaid cards to avoid disconnection. For a complete list of payment methods available, visit our website at www.thurstonpud.org.
Never give your credit card, debit card, or banking information to anyone without knowing their true identity.
Scammers can use ‘spoofing’ technology to display Thurston PUD’s name and number. Be wary when speaking with individuals for calls you receive.
How
to report a scammer
Please call us toll-free at (866) 357-8783 to
report any suspicious activity. Report scammers to one of the following
agencies as well: