POLICIES & PROCEDURES

Deposit Policy

Updated Leak Adjustment Policy - 01/08/2018

Resolution 11-21: GFC, Connection, and Other Charges

Resolution 15-05: Cross-Connection Policy

Rules for Rain Water Collection in Washington State

Billing, Past Due, and Disconnect Notice Policy

Billing Cycle
Bills are mailed out the last business day of the month and all charges are due 15 days after their respective mailing date.

Past Due Reminder
Past Due Reminders are mailed out on unpaid accounts five business days after the due date of the original bill. A five dollar late fee will be charged at that time.

Disconnection Notice
Disconnection Notices are mailed out on unpaid accounts fifteen business days after the original due date of the bill. At that time customers have five business days to pay their past due amount in full or be subject to disconnection.