Updated Leak Adjustment Policy - 01/08/2018

Resolution 11-21: GFC, Connection, and Other Charges

Resolution 15-05: Cross-Connection Policy

Rules for Rain Water Collection in Washington State

New Account Deposit Policy

In an effort to reduce our uncollectible accounts Thurston PUD has adopted a Water Service Deposit Policy. Deposits will be held until the customer terminates service. It will be applied to any unpaid balance on the account; any remaining balance will be refunded to the customer.
Interest will not be paid on deposits while they are held by Thurston PUD.

We will perform credit checks on all new applicants to determine if a deposit will be required and if so the amount. Existing customers may be required to pay a deposit under the following circumstances:

1. Two or more delinquencies in a 24 month period.
2. Has not paid their current bill for 45 days.
3. Additional service is requested, a new credit check will be run to determine risk.
4. Water service has been terminated for non payment.

Deposits will be calculated as two (2) times the highest month's usage for the service address during preceding 12 months or $150.00, whichever is highest. Thurston PUD normally returns deposits to our customer upon request after two years of service and a payment history of no delinquent payments.

Billing, Past Due, and Disconnect Notice Policy

Billing Cycle
Bills are mailed out the last business day of the month and all charges are due 15 days after their respective mailing date.

Past Due Reminder
Past Due Reminders are mailed out on unpaid accounts five business days after the due date of the original bill. A five dollar late fee will be charged at that time.

Disconnection Notice
Disconnection Notices are mailed out on unpaid accounts fifteen business days after the original due date of the bill. At that time customers have five business days to pay their past due amount in full or be subject to disconnection.