Updated: March 17, 2020
FOR IMMEDIATE RELEASE
March 17, 2020
Contact: Thurston PUD Customer Service
Phone: 360-357-8783
Email:
pudcustomerservice@thurstonpud.org
Deferred Payments for Customers Affected by COVID-19
LACEY, Wash. -
We want to help customers that have been adversely affected by the
COVID-19 epidemic. Thurston PUD customers who have been financially
impacted by COVID-19, can request a deferred payment plan with the
utility. This will ensure the customer receives uninterrupted utility
services as they work with utility service representatives to develop a
long-term plan that meets their financial needs. Customer Service Staff
will waive late fees for customers adversely affected financially during
this COVID-19 crisis and interest will not be charged on utility
balances for those customers affected and approved for a deferred
payment plan.
“Our goal is to provide you with reliable, affordable, and uninterrupted
utility services, but we need your help to do so,” said Chris Stearns,
PUD Commissioner from District 3.
“If you are struggling to pay your utility bill due to impacts
related to COVID-19, please contact us so we can assist.”
“The PUD is prepared to make payment arrangements based upon individual
customer needs,” said TaSeana Tartt, Thurston PUD’s Finance and Customer
Services Manager. “Whether you are a residential customer, a nonprofit
or a business, our staff is ready to help find a solution.”
Customers financially impacted by COVID-19 are urged to set up payment
plans with Thurston PUD Customer Service by calling (360) 357-8783 or
toll free at (866) 357-8783 or sending an email 24/7 to
PUDCustomerService@thurstonpud.org.
###
Updated: March 13, 2020
Thurston PUD Closes Main Office to the Public
In an effort to keep our employees and customers safe, THurston PUD's main office located at 1230 Ruddell Raod SE in Lacey, will be temporarily closed to the public starting Monday, March 16, 2020. This means we will not be accepting payments at the front counter window.
Services are not impacted and customer service will take payments over the phone during normal business hours.
If you need to make a payment, please use one of the following options:
> Drop off your payment in the secured drop box located in the parking lot by the mailbox. Please include your customer account number or service address. We strongly encourage customers to not leave cash in the drop box.
> Call 360-357-8783 to make a payment over the phone using a check, credit or debit card. You can use our automated service 24/7 or speak with a customer service representative during normal business hours.
> Online, visit ThurstonPUD.org and click ‘Pay Bill Online’ on the top left corner.
>
Mail your payment to 1230 Ruddell Rd Se, Lacey, WA 98503.
We apologize for the
inconvenience and appreciate your understanding. Keeping our customers
and employees safe is our top priority.
###
Updated: March 12, 2020
COVID-19: Thurston PUD Response
Thurston PUD’s top
priority is the health and safety of our employees and customers. We are
preparing and being vigilant to protect our employees and customers from
COVID-19.
Thurston PUD remains focused on keeping our
employees and customers healthy and keeping the water running through
your taps.
All Thurston PUD water
sources are not sources for COVID-19. This means your water is pulled
from the ground and is considered a closed source. According to the
Center for Disease Control, the virus is thought to spread mainly from
person-to-person.
We’re asking our
employees in customer-facing roles or those that require onsite presence
to take appropriate preventative measures. This includes stocking up on
hand sanitizer and disinfecting spray and wipes, increased cleaning and
sanitizing for all our facilities. We’re also encouraging employees who
may not feel well to avoid coming to work or interacting with customers.
We ask our employees to:
·
Disinfect their workspace after every
customer interaction
·
Wipe down all displays and hard surfaces
multiple times a day
·
Pay extra attention to sanitizing common
areas
·
Take care of themselves by eating well,
washing their hands frequently, staying hydrated and well-rested, and
quickly report if they are not feeling well
Payment
Options
We offer a multitude of ways you can make
payments without having to set foot at our office:
·
Pay over the phone using our automated
payment system. Call (360) 357-8783.
·
Pay over the phone by speaking to a
customer service representative.
·
Pay online using your credit or debit
card at www.ThurstonPUD.org
·
Mail a check payment.
·
Sign up for automatic debit.
·
If your bank offers it, use Bill Pay to
pay your water bill. This method may take a few days longer than paying
by mail.
If you have any of the following symptoms:
·
Fever
·
Cough
·
Runny nose
·
Sore throat
·
Shortness of breath (illness related)
We ask that you choose one of the methods listed
above to make a payment. If you are exhibiting any of these symptoms and
must make a payment in person, we ask that you call ahead of time and
speak to one of our customer service representatives.
If you or someone you are associated with has
recently traveled to one of the critical areas identified by the CDC as
high risk for COVID-19 or has otherwise been diagnosed with or suspected
of having COVID-19- we ask that you give us a call at (360) 357-8783 for
any help with your account or water service.
The
following options are always available for most water account needs:
·
(360) 357-8783 for our free automated
payment service
·
Send any questions you may have to
PUDCustomerService@thurstonpud.org
·
Visit
www.thurstonpud.org and click
on the Pay Bill Online link at the top of the page
·
Leave a bill payment in our on-site drop
box 24/7 at
Thurston PUD
1230 Ruddell Road SE
Lacey, WA 98503
More information is
available at
Washington State Department of Health:
www.doh.wa.gov
Center for Disease Control and Prevention:
www.cdc.gov
Or contact your local county health department.