PUD News



Updated: March 17, 2020



March 17, 2020

Contact: Thurston PUD Customer Service
Phone: 360-357-8783
Email: pudcustomerservice@thurstonpud.org

Deferred Payments for Customers Affected by COVID-19

LACEY, Wash. - We want to help customers that have been adversely affected by the COVID-19 epidemic. Thurston PUD customers who have been financially impacted by COVID-19, can request a deferred payment plan with the utility. This will ensure the customer receives uninterrupted utility services as they work with utility service representatives to develop a long-term plan that meets their financial needs. Customer Service Staff will waive late fees for customers adversely affected financially during this COVID-19 crisis and interest will not be charged on utility balances for those customers affected and approved for a deferred payment plan. 

“Our goal is to provide you with reliable, affordable, and uninterrupted utility services, but we need your help to do so,” said Chris Stearns, PUD Commissioner from District 3.  “If you are struggling to pay your utility bill due to impacts related to COVID-19, please contact us so we can assist.”

“The PUD is prepared to make payment arrangements based upon individual customer needs,” said TaSeana Tartt, Thurston PUD’s Finance and Customer Services Manager. “Whether you are a residential customer, a nonprofit or a business, our staff is ready to help find a solution.”

Customers financially impacted by COVID-19 are urged to set up payment plans with Thurston PUD Customer Service by calling (360) 357-8783 or toll free at (866) 357-8783 or sending an email 24/7 to PUDCustomerService@thurstonpud.org.





Updated: March 13, 2020

Thurston PUD Closes Main Office to the Public  

In an effort to keep our employees and customers safe, THurston PUD's main office located at 1230 Ruddell Raod SE in Lacey, will be temporarily closed to the public starting Monday, March 16, 2020. This means we will not be accepting payments at the front counter window. 

Services are not impacted and customer service will take payments over the phone during normal business hours.

If you need to make a payment, please use one of the following options:

>    Drop off your payment in the secured drop box located in the parking lot by the mailbox. Please include your customer account number or service address. We strongly encourage customers to not leave cash in the drop box.

>    Call 360-357-8783 to make a payment over the phone using a check, credit or debit card. You can use our automated service 24/7 or speak with a customer service representative during normal business hours.

>    Online, visit ThurstonPUD.org and click ‘Pay Bill Online’ on the top left corner.

>    Mail your payment to 1230 Ruddell Rd Se, Lacey, WA 98503.

We apologize for the inconvenience and appreciate your understanding. Keeping our customers and employees safe is our top priority.





Updated: March 12, 2020

COVID-19: Thurston PUD Response

Thurston PUD’s top priority is the health and safety of our employees and customers. We are preparing and being vigilant to protect our employees and customers from COVID-19.

Thurston PUD remains focused on keeping our employees and customers healthy and keeping the water running through your taps.

Is my drinking water safe?

All Thurston PUD water sources are not sources for COVID-19. This means your water is pulled from the ground and is considered a closed source. According to the Center for Disease Control, the virus is thought to spread mainly from person-to-person.

What Thurston PUD is doing to help provide a safe environment

We’re asking our employees in customer-facing roles or those that require onsite presence to take appropriate preventative measures. This includes stocking up on hand sanitizer and disinfecting spray and wipes, increased cleaning and sanitizing for all our facilities. We’re also encouraging employees who may not feel well to avoid coming to work or interacting with customers.

We ask our employees to:

·         Disinfect their workspace after every customer interaction

·         Wipe down all displays and hard surfaces multiple times a day

·         Pay extra attention to sanitizing common areas

·         Take care of themselves by eating well, washing their hands frequently, staying hydrated and well-rested, and quickly report if they are not feeling well

Ways customers can help provide a safe environment

Payment Options

We offer a multitude of ways you can make payments without having to set foot at our office:

·         Pay over the phone using our automated payment system. Call (360) 357-8783.

·         Pay over the phone by speaking to a customer service representative.

·         Pay online using your credit or debit card at www.ThurstonPUD.org

·         Mail a check payment.

·         Sign up for automatic debit.

·         If your bank offers it, use Bill Pay to pay your water bill. This method may take a few days longer than paying by mail.

We are happy to assist you by phone, email, or online

If you have any of the following symptoms:

·         Fever

·         Cough

·         Runny nose

·         Sore throat

·         Shortness of breath (illness related)

We ask that you choose one of the methods listed above to make a payment. If you are exhibiting any of these symptoms and must make a payment in person, we ask that you call ahead of time and speak to one of our customer service representatives.

If you or someone you are associated with has recently traveled to one of the critical areas identified by the CDC as high risk for COVID-19 or has otherwise been diagnosed with or suspected of having COVID-19- we ask that you give us a call at (360) 357-8783 for any help with your account or water service.

The following options are always available for most water account needs:

·         (360) 357-8783 for our free automated payment service

·         Send any questions you may have to PUDCustomerService@thurstonpud.org

·         Visit www.thurstonpud.org and click on the Pay Bill Online link at the top of the page

·         Leave a bill payment in our on-site drop box 24/7 at

Thurston PUD

1230 Ruddell Road SE

Lacey, WA 98503

Where can I find more information on COVID-19?

More information is available at

Washington State Department of Health: www.doh.wa.gov

Center for Disease Control and Prevention: www.cdc.gov

Or contact your local county health department.