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Utility Relief Assistance Program

As of February 11, 2022, all Utility Relief Assistance Program (URAP) funds have been awarded to customers. We are no longer accepting applications for this program, but the PUD has other programs to help customers pay their past due bills.


If you are a customer with a past due balance on your account, please contact our Customer Service Team at (360) 357-8783, toll-free at (866) 357-8783, or to discuss options available to you.


Have you been financially impacted by the COVID-19 pandemic?

Since March 2020, did you lose your job, have your work hours reduced, experienced increased childcare expenses or any other significant affects resulting from the COVID-19 pandemic?

Have you been unable to pay your water bill and have an unpaid balance on your account with Thurston PUD?

If any of the situations above describe your experience, you may qualify to have your water bill paid through Thurston PUD's Utility Relief Assistance Program (URAP).

Thurston PUD’s Utility Relief Assistance Program was recently created to support our customers financially impacted by the COVID-19 pandemic. One hundred percent (100%) of these funds will be applied directly to unpaid balances on customer accounts resulting from COVID-19-related hardships.

All Thurston PUD customers are eligible for this program. Financial assistance is available for unpaid balances between March 2020 through the current date.

If you have been financially impacted by the pandemic and you have an outstanding past due balance on your account, this program is for you. Funding is limited, so apply soon!

How To Apply

Complete an application online here. Or click here to downloand a copy of the application. Please mail, fax, or email your application using the information shown below.

Thurston PUD
1230 Ruddell Road SE
Lacey, WA 98503
Email: - Fax: (360) 357-1172

You can also contact our office to request for an application to be sent to you. Please call our Customer Service Team at (866) 357-8783 or email us with your request.

Applications will be reviewed in the order they are received.