More URAP Information
PUD Information
Utility Relief Assistance Program
As of February 11, 2022, all Utility Relief Assistance Program (URAP) funds have been awarded to customers. We are no longer accepting applications for this program, but the PUD has other programs to help customers pay their past due bills.
If you are a customer with a past due balance on your account, please contact our Customer Service Team at (360) 357-8783, toll-free at (866) 357-8783, or PUDCustomerService@thurstonpud.org to discuss options available to you.
Since March 2020, did you lose your job, have your work hours reduced, experienced increased childcare expenses or any other significant affects resulting from the COVID-19 pandemic?
If any of the situations above describe your experience, you may qualify to have your water bill paid through Thurston PUD's Utility Relief Assistance Program (URAP).
Thurston PUD’s Utility Relief Assistance Program was recently created to
support our customers financially impacted by the COVID-19 pandemic. One
hundred percent (100%) of these funds will be applied directly to unpaid
balances on customer accounts resulting from COVID-19-related hardships.
All Thurston PUD customers are eligible for this program. Financial
assistance is available for unpaid balances between March 2020 through
the current date.
If you have been financially impacted by the pandemic and you have an outstanding past due balance on your account, this program is for you. Funding is limited, so apply soon!
How To Apply
Complete an application online here. Or click here to downloand a copy of the application. Please mail, fax, or email your application using the information shown below.
Thurston PUD 1230 Ruddell Road SE Lacey, WA 98503 Email: PUDCustomerService@thurstonpud.org - Fax: (360) 357-1172You can also contact our office to request for an application to be sent to you. Please call our Customer Service Team at (866) 357-8783 or email us with your request.
Applications will be reviewed in the order they are received.