We're Here to Help You

Customer Resources During the COVID-19 Pandemic


As the COVID-19 pandemic continues to impact our communities, we understand the increasing struggles facing our customers. We are committed to helping our customers throughout this crisis by providing financial assistance programs, tools and tips to save water.


If you have recently lost your job, even if you are receiving unemployment benefits, Thurston PUD may still be able to help you.


It is important to note, that customers are still responsible for bills during the COVID-19 emergency. We want to work with all customers who are having difficulty paying their bill. Please contact our Customer Service Team at (866) 357-8783 as soon as possible, so we can help determine available assistance options.



Customer Support Program


Project Help Customer Payment Assistance

Project Help is a program that is fully funded by the generous donations of PUD customers. This program provides monetary assistance to individuals who quality as low-income or have recently experienced financial hardships.


Interested customers must complete an application and submit proof of eligibility documents. To complete an application, click here.


If you would like to donate to Project Help, please contact our Customer Service Team.



Bill Payment Options


Bills are sent at the end of the month and are due on the 15th of each month. You can make a payment using one of the many convenient payment methods we offer.


Pay online - A safe, easy fast and secure way to pay your bill and view payment or water use history.


Pay by phone or mail - To pay over the phone using our automated phone payment system, call our Customer Service phone number at (866) 357-8783 and press 1. You will need your account number to make a phone payment. If you prefer to pay by mail, please send to Thurston PUD, 1230 Ruddell Rd SE, Lacey, WA 98503.


Equal Payment Plan (EPP) - This program allows you to pay an equal amount for your water bill throughout the year. At the end of the period, we will do a review based on actual water usage. Enrollment is open annually in August. For additional information on this program, visit the EPP page here.


Open Meetings, Hearings, and Workshops


At this time, Thurston PUD is holding open meetings, hearings and workshops with telephonic or virtual participation. The Thurston PUD Board of Commissioners hold regular meetings on the 2nd and 4th Tuesday of each month. Check the Commissioner Meetings page for more information here.



Conservation Can Make a Difference


Many households are now spending their entire day at home and increasing their water consumption. Take steps to become more aware of your water use and conserve water. For information on programs offered this year, please visit our Conservation Program page here.


Customer Community Resources (click here)