$5 Credit

To receive the one time $5 credit on your acccount, you must enroll in Auto-Debit and Paperless billing. When you have completed this process, you will need to e-mail customer service so the credit can be applied to your account. If you have any trouble or would simply prefer we setup your account for you, give us a call at 866-357-8783. See the steps below to get started.

Step 1: Register your account online. Click here. (This link will take you away from this page. Print the steps below or open this link in a new tab.)
Step 2: Verify your email address.
Step 3: Add a payment method (checking account, Visa, or MasterCard).
Step 4: Enroll in Auto-Debit.
Step 5: Stop paper billing and enroll in e-billing.
Step 6: Email us PUDCustomerService@ThurstonPUD.org so we can apply the credit.

What step you start at depends on your situation. Some customers have already registered for an online account and can skip Step 1. Others may not need to add a Payment Method and can skip step 3. Again, every customer’s situation is unique. There are multiple ways to sign up for Auto-Debit within your account and these guides will show you the easiest ways to do it. There are two guides available.

  1. The “New Registration Guide” is primarily for customers who don’t have an online account, haven’t verified their email, or haven’t added a payment method to their account. The easy to follow instructions will walk you through the process from beginning to end.

    New Registration Guideclick here to open in Adobe as a PDF.

  2. The “Quick Guide” is for customers who have already completed steps 1, 2, and 3. It shows how to quickly enroll in Auto-Debit and Paperless Billing with just a few clicks.

    Quick Guide Instructionsclick here to open in Adobe as a PDF.