New Customer Information


Welcome to Thurston PUD!


This page was created for new and future customers of the PUD. If you received a letter in the mail about the PUD acquiring your water system and have questions - we want to answer them!



Click on the links below to learn more about Thurston PUD


Frequently Asked Questions (General)

Introduction to the PUD Presentation

Ask a Question Online


Browse our FAQs

Have a question? Start with our Frequently Asked Questions (FAQs) page first, found here. The presentation below gives general information on who we are.


Thurston PUD Presentation


Ask a Question!

In an effort to keep our phonelines open to water emergencies and payments, we have created a number of different ways you can reach us. You can submit questions or comments in the following ways:



Submit a question using our online survey. It takes just one minute to fill out, and our team will answer your question within 24 hours.



Send our team an email and we will make sure it gets to the water expert that can best answer your question.



Call us and press option 3. Leave a voicemail, and we will forward your question to a person that can best assist you.


Write Us

You can send us a letter too! We will make sure to respond to you with a letter as well.



Ways to Contact Us 


Pattison Water Company 

Thurston PUD 






(360) 357-8783, select option 3 

Write us: 

Pattison Water Company 

PO Box 3374 

Lacey, WA 98509-3374 

Thurston PUD 

1230 Ruddell Road SE 

Lacey, WA 98503 



We Want to Meet You!

Thurston PUD is hosting an online meeting especially for Pattison Water Company customers where you can ask questions and get to know us.


In the coming weeks, Thurston PUD will hold two public online meetings using the Zoom video conferencing application. This meeting will be held for you and will give you a chance to meet and learn more about the PUD team. You can attend online by visiting or you can attend by phone audio only. Meeting information, times and dates are as follows:



October 7, 2020 

October 8, 2020 

Start Time 

6:30 p.m.  

6:30 p.m. 

Zoom ID 

833 0870 5666 

873 8656 1444 

Zoom Passcode 



Phone Number 

(253) 215-8782 or (346) 248-7799 

(253) 215-8782 or (346) 248-7799 



The Zoom meeting will have a capacity of 500 attendees. In the even that the meeting is full during the first session on October 7, 2020, there will be a second session on October 8, 2020. If both meetings are at capacity, you can submit questions, comments or concerns using the methods listed in the "Ways to Contact Us" table, above.


How to Attend a Zoom Meeting

Important note: Please install any Zoom updates prior to joining the meeting, to ensure that your system is up-to-date with the latest security patches. Please also make sure that you're using a current, up-to-date internet browser such as Chrome 30+, Firefox 27+, Microsoft Edge 12+, Safari 7+. Certain functionality may be disabled in older browsers, including Internet Explorer. 


How to Join a Meeting Online:


  • Visit the Zoom website at

  • Click on the "Join a Meeting" at the top of the webpage.

  • Enter an email address and your name. If you do not wish to enter your name, you may enter another identifier which will be used to notify you when it is your turn to speak. PLEASE NOTE: if you plan to provide public testimony, you will be required to state your full name, address, and county for the record.

  • When the Moderator calls for public testimony, click on "Raise Hand" if you wish to participate.

  • Mute all other audio before speaking. Using multiple devices can cause audio feedback.

  • If you are called to speak, please limit your remarks to three (3) minutes. A countdown time will be displayed for your convenience. After speaking, you will be muted.


Note: Members of the public will not be shown on video.


How to Join a Meeting by Phone Audio:


  • Dial the phone number listed above.

  • Enter the Meeting ID for the meeting you're attending, both are listed above.

  • Press the # key to bypass the Participant ID number.

  • When the Moderator calls for public testimony, press *9 to "Raise Hand" if you wish to participate.

  • The Moderator will use the last four digits of your phone number to identify you for testimony. PLEASE NOTE: if you plan to provide public testimony, you will be required to state your full name, address, and county for the record.

  • If you are called to ask a question, please limit your remarks to three (3) minutes. We will alert you when there is 30 seconds left on the clock and again when the allotted time is up.